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Forums » Archive » NOC Analyst Position Available  
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Author Message
Joined: 1/8/2003
Posts: 2739
Posted on Tuesday, January 25, 2005 12:19:00 PM
 
If interested, please submit your resume to [email protected], it will then be forwarded to HR.

Company: Afilias Canada
Position: Network Operations Center Analyst

Summary

As a NOC Analyst you will support the Afilias registry network monitoring team to assess Network Performance on a real time basis. Additional responsibilities of this position are but not limited to; provide technical guidance to Afilias Technical Support Group, customers, identify Network Performance impacting events, support root cause analysis efforts and provide daily detailed report on registry performance to manager. This position requires a critical eye for detail and the ability to associate network and registry activity to performance impacts. Candidate must have the ability to communicate "cause and affect" issues on technical level. Solid understanding of Afilias’ network and experience with core registry components is critical to the success of this position. This position is supported by a team of technical and management resources dedicated to improving the operational performance of the registry.

Duties and Responsibilities

o Provide 7x24x365 network and customer support of the Afilias domain name registry
o Prompt resolution and/or escalation of application/system problems including determining root cause of problem through to appropriate solution
o Keeping internal and external customers apprised of work effort being conducted to resolve their issues
o Consulting with appropriate member of the IT and/or Development team in order to resolve customer and registry issues
o Escalate to Team Leader – Technical Support, IT and Development when appropriate
o Prepares management reports
o Performs miscellaneous job-related duties as assigned

Interpersonal Skills Required

o Proven customer service skills
o Exceptional communication and organizational skills
o Ability to take ownership and follow through to appropriate resolution
o Solid analytical and problem solving skills
o Ability to deal effectively with constant change and conflicting priorities
o Demonstrated ability to take initiative
o Thorough and efficient

Knowledge and Skill Requirements

o At least 2-3 years experience in Technical/Customer Support in a 7x24x365 mission critical environment
o Solid understanding of the concept of domain name root registry
o Experience with network diagnostic and monitoring equipment
o Familiarity with internet base applications
o Experience in administering a UNIX/Linux based mission critical application
o Solid understanding of the following:
- EPP Protocol
- Solaris
- Net Saint, Big brother or HP Openview
- Postgres database, SQL
o University degree or college diploma in Computer Science, Telecommunications, Engineering or equivalent work experience

Mental and Physical Demands
- Daily work on a computer

Working Conditions
- Normal office environment
- Required to work rotating shifts, frequently outside of normal working hours.

Note
In order to meet the needs of Afilias GRS or its departments, employees may be assigned other duties, in addition to or in lieu of those described above, and any duties are subject to change at any time.
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